If you're ready to submit for your return, please visit our returns portal here.

If you purchased our item(s) online, please read our online returns policy here.

If you purchased your item(s) from a boutique, please read our in-store returns policy here.

Your item must be sent within 7 days of submitting your return to qualify for a refund. Please allow 3-5 business days for your refund to be processed once the return has been recieved by the warehouse. Refunds will be processed through your original payment method and you will receive notification once completed. Your bank may take 3-5 business days to process your refund.

AUSTRALIA
Once your return has been submitted, you’ll receive a return label to send your item/s. The label postage fee will be automatically deducted from your refund or waived if you choose to receive a store credit.

NEW ZEALAND
Duties, taxes and any customs and import fees from the original order are non-refundable. We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed.

KIVARI cannot be held responsible for returns that are not received.

For Australian orders, you can choose to return for store credit and receive free return post, or if you would prefer to return for a refund, we retain $10 from your refund to cover the return costs. This option ensures your package is trackable and we are able to cover your return should it be lost in transit.

Once your order has been placed online you cannot cancel or modify the order. We are also unable to cancel an order or stop an order from being dispatched on your request.

Unfortunately, at this time we do not offer an exchange service online. As our pieces are limited, we are unable to hold product for you and suggest purchasing your desired piece so you do not miss out.

If you have purchased a full priced item you can request a refund or store credit for your return which you can use towards purchasing your exchange size or garment once your return has been received and processed.

We hope you never receive an incorrect item, however, if you did receive the incorrect item, please contact our lovely customer care team at customercare@kivari.com.au or contact us via our Live Chat with you order number, and image for our review and we will be here to help resolve this for you.

If you received the wrong item, KIVARI will cover the cost of the return postage.

We hope you never receive a faulty product. However, if something you received is not in perfect condition, please submit your return through our return portal and select “faulty item”. Our team will review your return request and confirm the next steps.

If you're out of the 14 day return period, please contact our lovely customer care team at customercare@kivari.com.au or contact us via our Live Chat with a description of the fault, order number, and image for our review and we will be here to help resolve this for you.

KIVARI offers a 3-month warranty period on all of our pieces. This does not include reasonable wear-and-tear or items damaged by not following the recommended garment care process. Faulty returns are determined at the sole discretion of KIVARI.

If you received a faulty item, KIVARI will cover the cost of the return postage.

All full-priced items purchased using the 10% off welcome code are eligible for a refund or store credit.

If you have made an order online using one of our buy now pay later options, you are eligible for a full refund (given the items you have purchased are full price), and only if you return your items online.

If you have made a purchase in store using Afterpay, we can only process an exchange in-store.

Digital and physical gift cards are not eligible to be returned or cancelled.

KIVARI gift cards are valid for 3 years from the date of issue.

We are here to help! For more frequently asked questions you can read here. Alternatively, please call us on +61 403 503 352 or email us at customercare@kivari.com.au for any further assistance regarding your return.