Our warehouse is located in Freshwater, Sydney Australia.

Orders placed after 9am (AEST) are processed within one business day of being placed and are dispatched within one business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently please call us on +61 403 503 352 or email us at customercare@kivari.com.au

We offer same day shipping to customers within a 50km radius of our head office in Freshwater, Sydney, with delivery starting at $15. If your postcode is eligible for same day shipping, the option will appear at checkout with a delivery price based on your location.

All same day delivery orders are delivered by our partner Rendr. You will receive an email with tracking details and updates via text to follow the journey of your parcel.

For more information visit Same Day Delivery.

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney, Australia.

If you are located outside of Australia, you may have to pay the duties & customs fees to receive your order. We advise to contact your local DHL to be informed of what these charges may be if you have any concerns before placing your order. Kivari does not cover these charges.

If you refuse a shipment from KIVARI or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

Once your order has been packed with love and has left our warehouse it is then in the hands of Australia Post or DHL for International orders.

Australia Post Tracking

To track your order, please visit: www.auspost.com.au/track/ 

DHL Tracking

To track your order, please visit: www.dhl.com/au-en/home/tracking

If Australia Post does not deliver to the time frames they state and your order is later than expected, we (KIVARI) cannot be held liable for any damages including discounts on an order. Please lodge a formal complaint with Australia Post, as you are the owner of the parcel.

If your parcel has gone missing, you will need to start a Track and Trace enquiry with Australia Posts customer service team here. Please request authorisation for KIVARI to access the enquiry so we can then also access and follow up the final outcomes in order to assist you! Find out more here.

We understand how frustrating it can be when a delivery does not go to plan, we will do our very best to try and resolve the issue on our end as soon as possible. Please note, we do need to wait for Australia Post to advise of the final outcome of their internal investigation which can take between 5 - 10 business days in some cases.

Please note that international orders to New Zealand are sent Delivery Duty Paid (DDP). Duties and taxes are paid by KIVARI, so there will never be any additional cost beyond what is captured at checkout.

International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Payment of these is necessary to release your order from customs.

For international orders, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. We recommend you contact your local customs office for further information and costs.

Our warehouse is located in Freshwater, Sydney Australia.

Orders placed after 9am (AEST) are processed within one business day of being placed and are dispatched within one business day. Please note during sale periods, there might be a slight delay with processing time frames. All online orders are hand-picked by our lovely online team aiming to processes orders as soon as possible. Any concerns or if you need your order dispatched urgently please call us on +61 403 503 352 or email us at customercare@kivari.com.au

We offer same day shipping to customers within a 50km radius of our head office in Freshwater, Sydney, with delivery starting at $15. If your postcode is eligible for same day shipping, the option will appear at checkout with a delivery price based on your location.

All same day delivery orders are delivered by our partner Rendr. You will receive an email with tracking details and updates via text to follow the journey of your parcel.

For more information visit Same Day Delivery.

International orders are processed within one business day of being placed and are dispatched within one business day. All international orders are shipped using DHL Express. We aim to get your order to you asap and international orders are usually delivered within 4-7 business days after it has been dispatched from our warehouse but please note there is the possibility of delays that might occur with customs which might alter this express timeframe which is out of our control. All online orders are hand-picked by our lovely online team and are shipped from Sydney Australia.

If you are located outside of Australia, you may have to pay the duties & customs fees to receive your order. We advise to contact your local DHL to be informed of what these charges may be if you have any concerns before placing your order. Kivari does not cover these charges.

If you refuse a shipment from KIVARI or refuse to pay any duties and taxes, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to KIVARI. This amount will be deducted from your merchandise refund. KIVARI will not cover any duties and taxes charge that may occur.

Once your order has been placed online you cannot cancel the order. We are also unable to cancel an order or stop an order from being dispatched on your request. If you have incorrectly placed an order, please refer to our Returns Policy.

Once your order has been packed with love and has left our warehouse it is then in the hands of Australia Post or DHL for International orders.

Australia Post Tracking

To track your order, please visit: www.auspost.com.au/track/ 

DHL Tracking

To track your order, please visit: www.dhl.com/au-en/home/tracking

If Australia Post does not deliver to the time frames they state and your order is later than expected, we (KIVARI) cannot be held liable for any damages including discounts on an order. Please lodge a formal complaint with Australia Post, as you are the owner of the parcel.

If your parcel has gone missing, you will need to start a Track and Trace enquiry with Australia Posts customer service team here. Please request authorisation for KIVARI to access the enquiry so we can then also access and follow up the final outcomes in order to assist you! Find out more here.

We understand how frustrating it can be when a delivery does not go to plan, we will do our very best to try and resolve the issue on our end as soon as possible. Please note, we do need to wait for Australia Post to advise of the final outcome of their internal investigation which can take between 5 - 10 business days in some cases.

Please note that international orders to New Zealand are sent Delivery Duty Paid (DDP). Duties and taxes are paid by KIVARI, so there will never be any additional cost beyond what is captured at checkout.

International customers are responsible for paying any and all import duties and customs that will be charged by your country. Duties and taxes are calculated based on the items ordered, your shipment destination, and the value of your purchase. Payment of these is necessary to release your order from customs.

For international orders, we are unable to estimate the amount of duties and taxes your order will incur, as these charges are imposed directly by your local customs. We recommend you contact your local customs office for further information and costs.

Physical gift cards purchased online are sent to the address provided at the checkout as a physical gift card. You will receive a tracking notification email for the physical gift card so you can track its journey to you or the recipient. Physical gift cards cannot be redeemed for cash and cannot be returned or cancelled.