Customer Care Manager

KIVARI is an exciting and growing company inviting applications for an Customer Care Manager. This role is working in the Head Office in Freshwater, Sydney NSW.

About Us: KIVARI is a leading contemporary Women’s wear Brand that delivers products designed with heart, personality, and Integrity. Founded in 2014, KIVARI is on track for successful growth through its journey to expand its global footprint through Retail, E-Commerce, and Wholesale channels.

About You: You are highly organized, results-driven, and capable of managing multiple tasks simultaneously. Excellent communication skills and a collaborative mindset are essential, as you’ll be working closely with both internal and external stakeholders.

Key Responsibilities include but are not limited to:

• Wholesale Administration

• Logistics and Account Management

• Review and approve EDI submissions, ensuring they are correct and timely for each delivery

• Product uploads to sales software ahead of seasonal sales and new sales opportunities

• Supplier and Production Coordination: Ensure International Supplier manuals and ticketing/packing requirements are shared with production and distribution for seamless delivery

• Monthly invoicing for prepaid customers using ERP software and manage AR for wholesale, including regular meetings with international and AU sales teams.

• Maintain clear communication

• Reporting

• Customer Service

• Nurture boutique relationships and deliver excellent customer service

Qualifications:

• 2+ years of fashion administration or retail sales experience

• Strong analytical, numeracy, and Excel skills

• Experience with ERP systems (e.g., I8, Niche) and JOOR (preferred)

• Excellent communication, time management, and multitasking abilities

• Customer-Centric Mindset

• Passionate about delivering exceptional customer service with a solution-oriented approach

• Excellent written and verbal communication skills

• Resourceful and proactive in resolving issues with a focus on satisfaction and retention

What We Offer:

· An unrivalled opportunity to shape the identity of a globally recognised brand.

· Recognition for your passion, dedication, and hard work through exciting Incentives, conferences, and awards.

· A thriving team culture that fosters collaboration, innovation, and excellence.

· Competitive salary and comprehensive benefits package.

How to Apply:
To apply for this position, please send your resume and cover letter directly to louise.m@kivari.com.au. We will not be engaging with recruitment agencies for this role, and we will only be considering direct applicants.

While we strive to respond to all applicants, due to the high volume of applications, only shortlisted candidates will be contacted.

All applications will be handled with the utmost confidentiality.

Wholesale Operations Coordinator